Help and support page

WEA help & support - technical

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We understand that navigating different systems isn't always easy.

Our help and support pages include videos to help you get around the WEA Learner Hub, upload evidence, access Canvas and more.

How do I access Learner Hub?: Learner Hub is how you access links to your booked courses, Canvas and Office 365. Watch our handy video guides here.

Learn more here.
How do I navigate around Learner Hub? What does each screen do?: Watch our handy video guide below.

Access the video guide
How do I upload evidence to Learner Hub?: Watch our helpful guide on uploading evidence to Learner Hub.

Access the videos
My Learner Hub account details don’t seem to be working?: Having problems logging into your Learner Hub account?

Learn more here.
What is Microsoft 365?: Microsoft 365 is a tool giving you access to Microsoft applications including Word, Excel, PowerPoint, and more.

Learn more here.
What is Multi Factor Authentication (MFA)? How do I set up MFA?: MFA is an additional layer of security to protect your data. Need help setting up MFA? Our video will help.

Learn more here.
What is Canvas? Can you help me with using Canvas?: To support your learning, the WEA uses Canvas, a website that:

gives information and support for your course,

has your course materials,

is where you submit your work.

Our video shows you how to access Canvas.

Learn more here.
What is Zoom? Can you help me with using Zoom?: Your online course will take place on Zoom. This is a programme that allows you to connect with your tutor and class. It works on your phone, tablet or computer.

Learn more here.