MFA is an additional layer of security to protect your data.
Why am I asked to set up MFA?
When you sign into any online account ‘authentication’ is how you prove that you are who you say you are. In the past, this has been done through a login and password, however, this is no longer secure as many hackers have found a way to guess or bypass this method of ‘authentication’.
This is why you will notice more and more services, including your bank and online shopping, asking you to further prove you are who you are by sending a code to you either through email, text, or a specific app. To protect all our learner’s data, we have had to do the same.
Being MFA protected also means you will be able to reset your password yourself if you ever forget it, without having to contact our Learner Services team.
How to setup MFA
When you first log into Learner Hub with the details sent to you in the ‘Welcome to the new WEA digital experience’ email, you will be asked to set up how you wish to authenticate.
Learners will be prompted to tell Microsoft 365 one of the following when first logging in:
- Personal email address
- Mobile phone number
- Authenticator App setup
The most common choice is to download the Microsoft Authenticator app onto your mobile phone.
But, we know that not everyone has a mobile, so you can choose to authenticate by text message, email, or phone call. If that is what you wish to do, just click on the ‘I want to set up a different method’ button on the bottom left of the window, as indicated below.
You will then choose your recovery email address, enter your mobile phone number or be given instructions to install the authenticator app.