Data protection complaints
We are committed to ensuring that your data is handled appropriately by following data protection laws.

If you are unhappy with how we have handled your data, you can make a complaint to us: we will investigate and respond back to you.

Making a complaint
If you have a complaint about how we have handled your data, please email us at [email protected].

Please provide as much detail as possible about your complaint. 

What happens next
Once you have submitted a complaint, we will acknowledge receipt within 30 days.

Please note that identification may be required if it is unclear who is making the request, or if you are acting on behalf of someone else, we will need to check that you are authorised to do so.

Investigation and outcome
An investigation into the complaint will take place without undue delay.

If further clarification or more time is required, you will be notified.

Once the investigation has been completed, you will be notified of the outcome without undue delay.

If you don’t feel that the WEA has responded to your complaint in a satisfactory manner, you have the right to complain to the Information Commissioners Office (ICO). 

Please see: ico.org.uk/concerns or call the ICO on 0303 123 1113.

Any questions?

Our friendly learner services team are always happy to help.

Our help and support section may have the answer to your question, you can find it here and in the top menu of the website. This will be updated regularly with the most relevant information.

You can also fill out the form on this page, and we'll be back in touch as soon as we can with you by email.

Live chat is available between 9am and 4pm Monday-Friday, which you can access by clicking the 'Chat with our team' button on your screen at any time. (The chat button will not show if no chat agents are available).

Lastly, you can call us on 0300 303 3464, Monday - Friday, 9am to 4:30pm. 

Our postal address and head office address is WEA, First Floor, Coach Works, 21 The Calls, Leeds, LS2 7EH. If you need to contact a specific WEA region or department, or need a postal address of a WEA office, you can view the office directory here.

If you have a complaint about how we've handled your data, click here. (Note this is for data protection complaints only).