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Displaying search results for: "communication"

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Preparation for Work in Customer Service

This course is funded by the Department for Education and only open to residents living in non devolved authorities. Prepare for a confident start in customer‑facing roles with this supportive course. You will explore what good customer service looks like across different sector areas, learn how to communicate effectively, understand customer needs and respond to enquiries in a friendly and professional way. You’ll also practise handling simple complaints, recognising workplace expectations, working as part of a team and keeping yourself and others safe. Through activities, discussions and role‑play, you’ll build your confidence step by step. This course is ideal if you want to develop your skills for work in any customer‑service setting.

Course Information

Dates:
Tue 29/09/2026 -
Mon 30/11/2026
Times:
9:30am - 12:00pm
Duration:
24 sessions
Location:
Landport Community Centre (Portsmouth)
Charles Street
Portsmouth
PO1 1JD
Tutor:
Joanna Browning-Seyfi
Course code:
Q00027814
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Funding available - £480.00

Functional Skills English Level 1

This course is funded by the West Midlands Combined Authority and is only available to residents living within the West Midlands Combined Authority area. Develop skills to help you read, write, and communicate in English with confidence. Improved language skills open doors to work and study opportunities and help you learn key skills for employment. Level 1 functional skills courses are not like learning English at school. They’re created by adults for adults, and aim to teach you practical English skills through real-life situations. Strengthen your writing skills and learn reading techniques to help you tackle everyday situations at work or while studying. This adult English course helps you develop your language skills through real-life situations. Functional Skills level 1 is a government-funded accredited English course for adults. Functional Skills qualifications are free if you don't already have a GCSE in English or Maths at grades A*-C, or 4-9. We'll check your level and any previous qualifications before you start. This ensures you are on the correct course.

Course Information

Dates:
Tue 29/09/2026 -
Tue 08/12/2026
Times:
9:30am - 12:30pm
Duration:
19 sessions
Location:
Online
Tutor:
Imogen Draper
Course code:
Q00027398
Availability:
6 places remaining
Status:
Available
Fee range
Funding available - £440.00

Confidence Building

This course is funded by the South Yorkshire Combined Authority and is only available to residents living within the South Yorkshire Combined Authority area. Confidence Building is a friendly, supportive course designed to help you feel more confident in everyday life and work. You will explore self-belief, communication skills, and practical ways to manage nerves and negative thinking. The course can be tailored to your goals—whether you are returning to work, preparing for interviews, starting a small business, or wanting to improve your self-esteem. You will take part in activities such as group discussions, goal setting, role play, and simple planning tasks. Step by step, you will build your confidence, share experiences, and celebrate your progress in a safe and encouraging environment. By the end of the course, you will leave with practical skills and a personal action plan to help you take your next steps.

Course Information

Dates:
Wed 30/09/2026 -
Mon 19/10/2026
Times:
9:15am - 11:45am
Duration:
9 sessions
Location:
Growth Company Sheffield
Floor 9
St James House
Vicar Lane
Selby
S1 2EX
Tutor:
Benjamin Warner
Course code:
Q00028625
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Funding available - £192.00

Preparation for Work in Customer Service

This course is funded by the Department for Education and only open to residents living in non devolved authorities. Prepare for a confident start in customer‑facing roles with this supportive course. You will explore what good customer service looks like across different sector areas, learn how to communicate effectively, understand customer needs and respond to enquiries in a friendly and professional way. You’ll also practise handling simple complaints, recognising workplace expectations, working as part of a team and keeping yourself and others safe. Through activities, discussions and role‑play, you’ll build your confidence step by step. This course is ideal if you want to develop your skills for work in any customer‑service setting.

Course Information

Dates:
Wed 30/09/2026 -
Tue 01/12/2026
Times:
9:30am - 12:00pm
Duration:
24 sessions
Location:
Clovelly Centre (Southampton)
60-68 Clovelly Road
Southampton
SO14 0AU
Tutor:
Irma Gough
Course code:
Q00027608
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Funding available - £480.00

WEA Membership

WEA membership is changing: more information is coming soon!

Membership Information

Duration:
12 months
Fee:
£15

Functional Skills English Entry 3

This course is funded by the West Midlands Combined Authority and is only available to residents living within the West Midlands Combined Authority area. Continue developing your English skills to open doors to work and study opportunities. This entry 3 functional skills course helps you learn English skills employers look for. Gain practical skills to improve your reading, writing, and verbal communication in English. Strengthen your writing skills and learn reading techniques to help you tackle everyday situations at work or while studying. This adult English course helps you develop your language skills through real-life situations. Functional Skills entry 3 is a government-funded accredited English course for adults. Functional Skills qualifications are free if you don't already have a GCSE in English or Maths at grades A*-C, or 4-9. We'll check your level and any previous qualifications before you start. This ensures you are on the correct course.

Course Information

Dates:
Wed 30/09/2026 -
Wed 09/12/2026
Times:
1:30pm - 4:30pm
Duration:
19 sessions
Location:
Online
Tutor:
Imogen Draper
Course code:
Q00027397
How you'll learn:
Online
Availability:
8 places remaining
Status:
Available
Fee range
Funding available - £440.00

Functional Skills English Level 1

This course is funded by the West Midlands Combined Authority and is only available to residents living within the West Midlands Combined Authority area. Develop skills to help you read, write, and communicate in English with confidence. Improved language skills open doors to work and study opportunities and help you learn key skills for employment. Level 1 functional skills courses are not like learning English at school. They’re created by adults for adults, and aim to teach you practical English skills through real-life situations. Strengthen your writing skills and learn reading techniques to help you tackle everyday situations at work or while studying. This adult English course helps you develop your language skills through real-life situations. Functional Skills level 1 is a government-funded accredited English course for adults. Functional Skills qualifications are free if you don't already have a GCSE in English or Maths at grades A*-C, or 4-9. We'll check your level and any previous qualifications before you start. This ensures you are on the correct course.

Course Information

Dates:
Wed 30/09/2026 -
Wed 09/12/2026
Times:
9:30am - 12:30pm
Duration:
19 sessions
Location:
Online
Tutor:
Imogen Draper
Course code:
Q00027401
Availability:
10+ places remaining
Status:
Available
Fee range
Funding available - £440.00

Award in ESOL Skills for Life (Speaking and Listening) Entry 3

This course is funded by the East Midlands Combined County Authority and only available to residents living within the East Midlands Combined County Authority area. Take your speaking and listening skills to the next level with this ESOL course. Improving your communication skills will make you feel more confident interacting with others in the UK. ESOL entry 3 courses build on skills you learnt at entry 2. Gain confidence speaking in new and familiar situations and learn tools for effective communication. This is an English course for adults. It is aimed at speakers of other languages. ESOL classes are divided into three areas: reading, writing, and speaking & listening. If you’re helping others access ESOL courses in the UK, you’ve come to the right place.

Course Information

Dates:
Thu 01/10/2026 -
Thu 17/12/2026
Times:
9:15am - 12:15pm
Duration:
31 sessions
Location:
Sneinton Community CIC
Edale Road
Sneinton
Nottingham
NG2 4HT
Tutor:
Imran Khan
Course code:
Q00027116
How you'll learn:
In venue
Availability:
8 places remaining
Status:
Available
Fee range
Funding available - £960.00

Ace the interview

This course is funded by Greater Lincolnshire Combined Authority and is only open to residents living in the Greater Lincolnshire Combined Authority area. This practical course helps you build confidence and develop key communication skills for job interviews. You will explore what employers look for, how to prepare effectively and how to present yourself with confidence. Through group discussions, role-play, and mock interviews, you will practise answering common questions and use positive body language. You will also learn how to join and take part in an online interview using Microsoft Teams.

Course Information

Dates:
Mon 05/10/2026 -
Tue 20/10/2026
Times:
9:30am - 11:30am
Duration:
6 sessions
Location:
Clare House Classroom 1
31 Wells Street
Scunthorpe
DN15 6HL
Tutor:
TBC T.B.C
Course code:
Q00028372
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Funding available - £96.00

Ace the interview

This course is funded by Greater Lincolnshire Combined Authority and is only open to residents living in the Greater Lincolnshire Combined Authority area. This practical course helps you build confidence and develop key communication skills for job interviews. You will explore what employers look for, how to prepare effectively and how to present yourself with confidence. Through group discussions, role-play, and mock interviews, you will practise answering common questions and use positive body language. You will also learn how to join and take part in an online interview using Microsoft Teams.

Course Information

Dates:
Mon 05/10/2026 -
Tue 20/10/2026
Times:
12:00pm - 2:00pm
Duration:
6 sessions
Location:
Clare House Classroom 1
31 Wells Street
Scunthorpe
DN15 6HL
Tutor:
TBC T.B.C
Course code:
Q00028381
How you'll learn:
In venue
Availability:
9 places remaining
Status:
Available
Fee range
Funding available - £96.00

Confidence Building

This course is funded by the Greater London Combined Authority and is only available to residents living within the Greater London Combined Authority area. Confidence Building is a friendly, supportive course designed to help you feel more confident in everyday life and work. You will explore self-belief, communication skills, and practical ways to manage nerves and negative thinking. The course can be tailored to your goals—whether you are returning to work, preparing for interviews, starting a small business, or wanting to improve your self-esteem. You will take part in activities such as group discussions, goal setting, role play, and simple planning tasks. Step by step, you will build your confidence, share experiences, and celebrate your progress in a safe and encouraging environment. By the end of the course, you will leave with practical skills and a personal action plan to help you take your next steps.

Course Information

Dates:
Mon 05/10/2026 -
Thu 22/10/2026
Times:
9:30am - 11:45am
Duration:
11 sessions
Location:
The Lighthouse ,60-62 High St, NW10 4LL
The Lighthouse,
60-62 High St, Harlesden
London
Harlesden
London
NW10 4LL
Tutor:
Ozgur Yildiz Caner
Course code:
Q00028562
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Funding available - £192.00