Communicating Confidently - Effective Telephone Skills & Active Listening (2-hour taster)

Effective communication is a vital life skill that influences our personal, social, and professional relationships. Whether speaking with colleagues, customers, friends, family members, or service providers, the ability to communicate confidently and listen actively can help build stronger connections, reduce misunderstandings, and achieve more positive outcomes.

This engaging 2-hour taster session introduces participants to the fundamentals of confident telephone communication and active listening. Learners will explore techniques for expressing themselves clearly, making effective telephone calls, and developing listening skills that demonstrate empathy, understanding, and respect. Through practical activities and discussion, participants will gain simple yet valuable tools that can be applied in everyday conversations as well as workplace interactions.

By the end of the session, participants will have increased confidence in communicating with others, a better understanding of how listening influences relationships, and practical strategies to improve communication in both their personal and professional lives.