Employability & Skills: SWAP: Introduction to customer service

The WEA, in partnership with Norwich Job Centre and Seetec Pluss, presents the Introduction to Customer Service Course, specifically designed to address the growing demand for skilled customer service professionals. This course aims to equip participants with the essential knowledge and skills required to thrive in the customer service sector, making them highly employable in this field.

Throughout the course, learners will gain a comprehensive understanding of customer service principles, focusing on communication, problem-solving, and effective customer interaction techniques. Participants will also have the unique opportunity to interact with representatives from Aviva, a leading British insurance provider, gaining valuable insights into the industry’s best practices and expectations.

A key feature of this course is the practical experience it offers. Learners will participate in mock interviews to build their confidence and refine their interview techniques. Additionally, those who complete the course will be given the chance to interview with Aviva, providing a direct pathway to potential employment.

By the end of the program, participants will have a clear understanding of customer service roles, the ability to identify and leverage transferable skills, and the confidence to excel in job interviews. This course is an excellent stepping stone for individuals seeking to start or advance their careers in customer service.