Course overview

Explore and develop your customer service skills with this course. The course is aimed at anyone who would like to broaden their knowledge on customer service skills. We will cover the basics including identifying the needs and expectations of customers, how to deal with customers in challenging situations and much more. You do not need any special tools to attend, just yourself and some enthusiasm. Start your wellbeing journey today by registering for this course.

Course description

This course is suitable for beginners and anyone who wants to develop and improve their knowledge, understanding and skills in customer service.

Customer service plays an important role in attracting and retaining customers. Businesses can leverage good customer service to boost sales. Empathy, good communication, and problem-solving are core skills in providing excellent customer service.

Build essential skills to excel in a customer service role with this course. Whether you're looking for a career in retail or remote customer service, you will learn from an experienced tutor.

On this course, you will explore how understanding and applying the following can help you to offer good customer service.

1. Empathy

2. Problem solving

3. Communication

4. Active listening

5. Technical knowledge

6. Patience

7. Tenacity

8. Adaptability

9. Resourcefulness

10.Positive attitude

This course is based on an online face-to-face teaching in a warm, and relaxing group setting.

In addition to the course content, citizenship, employability and digital skills will also be embedded in the programme.

Assessment of learning will be done regularly throughout the course.

Information, advice and guidance will also be given to enable further course/professional progression.

What financial support is available?

We don't want anything to stand in your way when it comes to bringing Adult learning within reach so if you need anything to support you to achieve your goals then speak to one of our education experts during your enrolment journey. Most of our courses are government funded but if you don't qualify or need.

What other support is available?

All of our digital content, teaching and learning activities and assessments are designed to be accessible so if you need any additional support you can discuss this with the education experts during your enrolment journey and we will do all we can to make sure you have optimal access.

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