WEA Policies

Our policies set the standards for the way we operate. They cover everything from how we treat our staff and volunteers to the service we provide for learners.

This page has links to many of the policies that affect the way we treat learners. If the policies here don't cover what you are looking for, you can contact us on national@wea.org.uk to ask for further details.

There are two policies that affect everyone in the WEA. Our Equality and Diversity policy outlines our commitment to being inclusive of everyone, and our Health and Safety policy describes our commitment to ensuring safety and wellbeing for all.

An Equality and Diversity Statement and a Health and Safety Statement explain the key points of these policies.

The full policies are available below with the other main policies and procedures governing our service to learners. In addition to those policies which outline the standards we aim to meet for learners, there are three documents which describe learners' responsibilities to the WEA:

• The Learning Agreement
• The Learners' Code of Conduct
• The Learner Computer Use Policy

Policy Purpose of policy Appeals against assessment procedure If you feel your work has been unfairly assessed on an accredited course. Appeals procedure for DLS application If your Discretionary Learner Support application has been refused. Course bookings Terms and Conditions - This document describes the terms and conditions of making a course booking with us. Course cancellations policy Our course cancellations policy - what happens if you cancel a course. Cheating, malpractice and plagiarism policy Standards of conduct and disciplinary procedures applying in cases of cheating, malpractice or plagiarism Complaints procedure If you want to make a complaint. Course refunds policy The WEA's policy on refunds after your have booked or paid for a WEA course. Data protection policy WEA's policy regarding collection, usage and storage of data. Also includes WEA's registration details with the Information Commissioner. Disclosure of needs policy Sets out entitlements to support for learners with physical disabilities, learning difficulties, health problems or other needs. Equality and diversity policy Our commitment to being inclusive of all. Health and safety policy Our commitment to ensuring safety and wellbeing for all. Instalment policy The WEA's policy on eligibility and practice for paying for a course in instalments. Information, advice and guidance policy Standards for giving impartial and objective information and advice. Learner confidentiality policy Standards for upholding learners' confidentiality. Learner feedback policy Standards for collecting feedback for service improvement. Learner induction policy Standards for support when starting a course. Learner support policy Standards and learner entitlements to financial support. Recruitment and admissions policy Standards for clear and impartial entry to courses. Signposting and referrals procedure How staff should signpost and refer people for information, advice and guidance within and beyond the WEA. Unacceptable learner behaviour procedure Rules governing learner behaviour.