Congratulations to Joanna Hinton, who has achieved her NVQ Level 3 Advanced Level Apprenticeship in Customer Service, in her role as Administrator in the WEA office in Lincoln. Joanna is pictured receiving her certificate from Patrick Holland from JHP Training.
Joanna has been working for the WEA since November 2008 and gained her Advanced Level Apprenticeship and NVQ in June 2011. Joanna came about JHP Training while assisting at a WEA stand in Lincoln City Hall with Tutor Organiser, Carol Chambers, during Adult Learners' Week 2010. They discovered that the training would be free for Joanna because she worked more than 16 hours a week. Patrick, the training assessor from JHP, visited the WEA office in Lincoln and they arranged a series of Key Skills Units that related to her work for the WEA, such as customer service skills, organising a reliable customer service, and promoting services to customers. Joanna completed a folder of written evidence of tasks and Patrick made regular observations and interviewed assessments.
Joanna says the course has helped her to feel more confident in dealing with customers in her role as an Administrator, developing office systems and giving advice and guidance. She said "I think its about going that extra mile, making it more personal when learners make enquiries. It's good to have some recognition for things I do every day - I hadn't realised how much of my work was already related to customer service and that each one of these small things can really make a difference".