We are always pleased to receive suggestions, compliments and complaints because they help us to improve our service. This page explains the best ways to get in touch with us if you have something you want to ask or let us know about.
1. Enquiries about WEA courses
If you have an enquiry about our courses or how to enrol on a course and want to speak to someone your first port of call is your local regional office. Most of our courses are listed in our online course search and some courses are available for online enrolment. If you can't find what you are looking for on our course search then your regional office will be able to help.
2. General enquiries
Most general enquiries are also best directed WEA regional offices. We also have a registered office based in London and if you are not sure where to direct your query, we can help. Our local WEA section also gives contact for WEA organisations in Wales, Northern Ireland and outside of the UK.
3. Suggestions
If you have a suggestion or an idea about improvements you think we should make, you can telephone our freephone suggestions line on 0800 013 1903 or send an email to: suggestions@wea.org.uk.
4. Feedback on our courses
As well as through your local regional office and our suggestions line, you can also offer feedback on our courses by completing a student and learner survey. We use the information we gather through this survey, and other means, to help us understand where we need to improve our courses and services.
5. Complaints
Complaints are dealt with in the first place by your local WEA regional office. You can register a complaint by telephone, letter, fax or email. When complaining, give as much information as you can, including times, dates, places and names. Either contact your regional office, who will take down details, or the Regional Director direct - you can find out the name of your Regional Director here. You should get a first response within one week of receipt of your complaint, and a fuller response within the next four weeks.
If you are not happy with the response given by the Regional Director, you can appeal to the WEA General Secretary who is based at our registered office. You can expect an acknowledgment of your complaint within seven working days. The General Secretary will investigate further and get back to you as soon as is reasonable. You can check our complaints procedure if you would like more detail.
6. Problems with our website
If you are having problems using our website in any way, whether you cannot find something you are looking for, are experiencing an error, or have noted something that you think is incorrect, you can email webteam@wea.org.uk. We will try to sort out the problem as soon as we can, and if necessary we'll come back to you with the resolution.
Confidentiality and privacy
If you agree to take part in a survey, or contact us through the Suggestions Line or mailbox, we will keep your identity confidential, unless you formally agree otherwise. Our confidentiality policy provides further information. Similarly, we have policies outlining our approach to privacy and data protection. If you enrol on a course with the WEA, either online or in person at a class, you can choose what level of information to receive from us, on your enrolment form.