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Get in touch

We would like to hear about any part of your WEA experience as your feedback helps us to improve our service.  Most of the student feedback we collect comes from ‘Tell Us About it’, which is the evaluation we ask all students to complete at the end of every course.  Students also tell us what they think when they write case studies of their WEA learning experience or take part of one of our telephone or online student surveys.

Here are other ways to get in touch and feed back your views.

Suggestions


If you have a suggestion on how we could improve our services, call our Freephone Suggestions Line on 0800 013 1903 or email suggestions@wea.org.uk.

General enquiries


For general enquiries, please contact your nearest Regional Office.

If you are unsure of where to direct your enquiry, please contact our Registered Office.

Ofsted Learner View


Ofsted, the organisation that regulates quality for adult learning, has a website for students.  You can tell them what you think about us and your experience of WEA education.  You will need to enter our full name ‘Workers’ Educational Association’ in order to give feedback.  Visit the website here and find out more by watching Ofsted’s video below. 

Complaints


If you have a complaint please telephone, write or email your nearest WEA Regional Office. For more information on the process download the WEA Complaints Guide

If you wish to register a complaint with the Skills Funding Agency use this link:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/470469/Procedure_for_dealing_with_complaints_about_providers_October_2015.pdf

Problems with our website


If you experience problems using the WEA website, whether you're unable to find a course or encounter an error, please email national@wea.org.uk.

Confidentialiy and privacy


Whether taking part in our survey, contacting us via our Suggestions Line, email or our mailbox, WEA will keep your identity confidential, unless you formally agree otherwise (See our confidentiality policy for more information).

When enrolling on a WEA course, either online or at a WEA course location, you can also specify the level of communication you wish to receive. For more information, visit the WEA policies page and download our data protection policy.

 

‘You said…we did’You said we did


1. Students say they want certification for courses

We are developing a Recognition Scheme so all our courses can offer certification.

2. Some students say they want better information about progression opportunities

We have developed resources for staff and students to support progression.

3. Tutors said they wanted an online training module about information and advice because they didn’t want to travel to do face-to-face training

There is now an Information and Advice online training module for tutors.

4. Feedback said we could make our ‘mystery shopper’ activities more rigorous and objective by involving volunteers

A WEA volunteer worked on our 2015 mystery shopper survey and has made suggestions to help us improve the resources staff use to give information to students over the telephone.

5. Branch members and staff said they wanted publicity to advertise courses to students which was professional looking and easy to use                               

Branch members and staff can use the WEA web-to-print service to produce colourful and professionally designed publicity for courses.