We would like to hear about any part of your WEA experience, as your feedback helps us continually improve our service.
Here you will find the best ways to get in touch.
For general enquiries, please contact your nearest Regional Office.
If you are unsure of where to direct your enquiry, please contact our Registered Office.
If you have a suggestion on how we could improve our services, call our Freephone Suggestions Line on 0800 013 1903 or email firstname.lastname@example.org.
Ofsted Learner View
Ofsted, the organisation that regulates quality for adult learning, has a website for students. You can tell them what you think about us and your experience of WEA education. You will need to enter our full name ‘ Workers’ Educational Association’ in order to give feedback. Visit the website here and find out more by watching Ofsted’s video below.
You can register a complaint by telephone, letter, fax or email with your nearest WEA Regional Office or by contacting your Regional Director.
When registering your complaint, please provide as much information as you can, including times, dates, places and names. We will aim to reply to all complaints within 7 working days of receipt.
If you are unhappy with the response provided by the Regional Director, you can appeal to the WEA General Secretary who will investigate your complaint further.
For more information on the process, download the WEA Complaints Guide.
For information on how to register a complaint with the Skills Funding Agency is also available here.
Problems with our website
If you experience problems using the WEA website, whether you're unable to find a course or encounter an error, please email email@example.com.
Confidentiality and privacy
Whether taking part in our survey, contacting us via our Suggestions Line, email or our mailbox, WEA will keep your identity confidential, unless you formally agree otherwise (See our confidentiality policy for more information).
When enrolling on a WEA course, either online or at a WEA course location, you can also specify the level of communication you wish to receive. For more information, visit the WEA policies page and download our data protection policy.
‘You said…we did’
1. Learners have said that they would like broader progression information from their tutors.
We designed a booklet for tutors on providing information, advice and guidance with tips on routes of progression.
2. Members and learners have said they would like more information about the WEA and how to get involved.
We have designed a WEA Pocket Guide full of essential information on our vision, mission, membership, and how to volunteer with the WEA.
3. Tutors have told us that there is too much paperwork.
We annually review the paperwork and have designed a Tutor Pocket Guide which contains key information and links to where to find out more.
4. Our volunteers told us that they would like to have WEA volunteer badges, especially when working in support roles in classrooms.
We now have WEA badges for our volunteers.
5. Our ‘mystery shopper’ exercise showed us that we can improve the information and guidance we give during initial telephone enquiries.
We have designed an information and advice summary sheet to help all staff answer queries from potential learners.