Heather originally became a WEA student in November 2008 when she enrolled on a Playing with Language course at her daughter's Infant School. She then enrolled on a Maths course and a Literacy course in January 2009.

Heather continued enrolling and studying on Maths and Literacy courses until she achieved her Level 1 and 2 Literacy qualifications and her Entry 3, Level 1 and 2 Numeracy qualifications. She completed her studies with the WEA in March 2012.

She has increased her confidence and her abilities greatly during this time and now volunteers in the community and school: Pre-school group, Youth group, Better Reading Partnership, school governor. She has progressed with her studying and has taken 2 modules with the Open University and has also gained employment within the Infant school as a Midday Supervisor.