Giving us feedback

We are always pleased to receive suggestions, compliments and complaints because they help us improve our service. There are three main ways you can help us. You can:

•  Download a WEA learner survey form (if you already learn with us) and send this back. WEA Learner Survey (PDF 53 KB)

•  Contact our Suggestions Line on 0800 013 1903, or email us at suggestions@wea.org.uk if you have ideas for improvement.

•  You can make a formal complaint if you feel there has been a problem. See below.

If you have a comment about the WEA website or would like to make a more general enquiry you can visit our feedback page.

Confidentiality

If you agree to take part in a survey, or contact us through the Suggestions Line or mailbox, we guarantee to keep your identity confidential, unless you formally agree otherwise.

Making a complaint

You can register a formal complaint by telephone, letter, fax or email. When complaining, give as much information as you can, including times, dates, places and names. Either contact your Regional Office, who will take down details, or the Regional Secretary direct. You should get a first response within one week of receipt of your complaint, and a fuller response within the next four weeks.

If you are not happy with the response given by the Regional Secretary, you can appeal in writing to:

The General Secretary
Workers' Educational Association
3rd Floor
70 Clifton Street
London
EC2A 4HB

You can expect an acknowledgment of your complaint within seven working days. The General Secretary will investigate further and get back to you as soon as is reasonable. Check our Complaints Procedure if you would like more detail.