Suggestions, feedback and complaints
We are always pleased to receive suggestions, compliments and complaints because they help us improve our service. There are three main ways you can get in touch:
• Suggestions. Contact our Suggestions Line on 0800 013 1903, or at suggestions@wea.org.uk if you have ideas for improvement.
• Complete a learner survey. Complete an online survey here.
• Complaints. Find out how to make a complaint.
General enquiries
See the Contact Us section for contact details for each of our regions across the country. More general enquiries about the WEA should be sent to one of the following addresses, depending on where you live:
* These areas are autonomous from the WEA National Association, which covers only England and Scotland
If you have a comment about the WEA website please email webteam@wea.org.uk or you can report an error.
Confidentiality
If you agree to take part in a survey, or contact us through the Suggestions Line or mailbox, we guarantee to keep your identity confidential, unless you formally agree otherwise.
If you enrol on a course, you will be able to opt out of future surveys by clicking the box in the small print at the bottom of the Enrolment form.
We have a Confidentiality Policy, which explains how we use and protect other personal information you give us.
Making a complaint
Complaints are dealt with in the first place by your Regional Office.
You can register a complaint by telephone, letter, fax or email. When complaining, give as much information as you can, including times, dates, places and names. Either contact your Regional Office, who will take down details, or the Regional Director direct. You should get a first response within one week of receipt of your complaint, and a fuller response within the next four weeks.
If you are not happy with the response given by the Regional Director, you can appeal to:
The General Secretary
Workers' Educational Association
3rd Floor
70 Clifton Street
London
EC2A 4HB
You can expect an acknowledgment of your complaint within seven working days. The General Secretary will investigate further and get back to you as soon as is reasonable. Check our  Complaints Procedure if you would like more detail.
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